Customer Marketing Manager

3 days ago

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Conversica

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Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service

201 - 500

💰 $25M Series E on 2022-04

Description

• Interested in working in AI and helping revolutionize customer engagement? • Conversica provides Conversational AI Agents for enterprise revenue teams. • Looking for a Customer Marketing Manager to create brand loyalty and relationships. • This role impacts customer marketing, community, and advocacy programs. • Collaborate with teams to design programs supporting customer growth.

Requirements

• Bachelor’s degree in communications, marketing, business or equivalent experience. • 5+ years of experience in Customer Success, Product, Marketing, or Sales (B2B SaaS experience is required). • Excellent verbal & written communication skills are required. • Firm understanding of marketing strategies and channel best practices. • Strong analytical skills to interpret data and optimize strategies. • Strong knowledge of online community platforms. • Ability to independently resolve escalated problems. • Demonstrated experience in enhancing customer journeys. • Lead cross-functional teams to deliver outcomes. • High level of comfort building relationships with customers. • Outstanding attention to detail and drive for consistency.

Benefits

• Comprehensive health benefits • Dental and vision benefits • Flex time PTO • Holiday pay • 401k plus company match • Equity