Site Reliability Engineer 2

September 14

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Conversica

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Conversica Revenue Digital Assistants™ supercharge marketing, sales, and customer success teams to unlock more revenue.

Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service

201 - 500

💰 $25M Series E on 2022-04

Description

• Engage in and improve the life cycle of services—from inception and design, through deployment, operation, and refinement over time • Engage in and help to continuously improve our team processes including our DevSecOps team working agreement • Support services before launch through activities such as system design consulting, developing software platforms and frameworks, capacity planning, and deployment review • Participate in an on-call rotation with a sense of urgency and contribute to the continuous improvement of on-call (reduction in after-hour alerts etc) • Maintain services once they are live by measuring and monitoring availability, latency, and overall system health based on SLA • Practice sustainable incident response and participate in our blameless postmortem process • Develop and maintain effective instrumentation of monitoring tools & dashboards • Help improve and maintain high service up-time using AWS while developing and evangelizing company-wide standards for services • Build and scale highly available, distributed services with high-quality of service for customers • Assist in troubleshooting failures and performance issues across all services, while suggesting and applying preventive measures • Maintain infrastructure owned by the DevSecOps team, EKS clusters, RDS Aurora DB Clusters, etc • Support Conversica Development teams to allow them to focus on roadmap initiatives

Requirements

• BS degree in Computer Science / Engineering or related technical field involving coding or equivalent practical experience • 3+ years of managing distributed SaaS systems in public and private cloud environments on AWS • 3+ years of experience in Kubernetes / Docker environment • 3+ years of experience with Unix / Linux system administration • 3+ years of practical experience building continuous delivery pipelines • Familiarity with at least one of the following: Python, Go, PHP, Ruby, Java, C, C++ • Familiarity with algorithms, data structures, complexity analysis, and software design • Interest in designing, analyzing, and troubleshooting large-scale distributed systems • A systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive • Highly analytical, detail-oriented, with the ability to work with complex logic to debug & optimize code and automate routine tasks while working under pressure to meet tight deadlines • Experience with MySQL, AWS Aurora, or other RDBs • Experience supporting applications according to privacy by design and security by design principles • Experience with configuration management tools like Terraform, Ansible, or Puppet is required • Experience with full-stack development is preferred • Bring a growth mindset, customer orientation, and a bias for automation • Team communication and collaboration are both critical traits for this role