Conversica
Conversica is a leading provider of Conversation Automation solutions, utilizing advanced AI-powered digital assistants to engage in two-way dialog and drive revenue opportunities across marketing, sales, and customer success teams. Their platform leverages natural language processing and large language models, including GPT, to simulate human-like conversations, helping to identify and nurture leads, reactivate opportunities, and maintain customer relationships. Conversica integrates seamlessly into existing technology stacks, allowing businesses to scale their efforts and unlock hidden revenue across multiple industries.
Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service
Technical Account Manager
November 8, 2024
🇺🇸 United States – Remote
💵 $70k - $85k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🧑🔧 Technical Account Manager
🦅 H1B Visa Sponsor
Conversica
Conversica is a leading provider of Conversation Automation solutions, utilizing advanced AI-powered digital assistants to engage in two-way dialog and drive revenue opportunities across marketing, sales, and customer success teams. Their platform leverages natural language processing and large language models, including GPT, to simulate human-like conversations, helping to identify and nurture leads, reactivate opportunities, and maintain customer relationships. Conversica integrates seamlessly into existing technology stacks, allowing businesses to scale their efforts and unlock hidden revenue across multiple industries.
Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service
Description
• We’re seeking a Technical Account Manager (TAM) to enable our customers to maximize the full value of the Conversica SaaS service through its integration with Salesforce and other CRMs. • The TAM will be responsible for providing technical support during the sales cycle, leading the integration and onboarding of new customers, and providing ongoing technical support to existing customers. • This individual must be comfortable advising a variety of mid-size customers from a wide range of industries. • They will build and maintain strong relationships with multiple roles within their assigned customers, including senior executives, Salesforce administrators, and inside sales/marketing managers. • Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.
Requirements
• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore! • At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty • Strong interpersonal skills and experience initiating and building strong relationships • Excellent individual and group presentation, written, and oral communication skills • Strong organizational and time management skills with the ability to manage multiple projects simultaneously • Strong track record of being able to manage multiple customers and cases • Professional demeanor, able to manage situations of high stress • Experience working with Salesforce is a plus • Ability to travel occasionally based on customer and business needs. • Central or Eastern Time Zone preferred
Benefits
• comprehensive health, dental, and vision benefits • flex time PTO • holiday pay • 401k plus company match • equity
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