Technical Account Manager

November 8

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Conversica

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Lead Engagement and Follow-up • Lead Management • Customer Engagement • Internet Technology and Applications • Software as a Service

201 - 500

💰 $25M Series E on 2022-04

Description

• We’re seeking a Technical Account Manager (TAM) to enable our customers to maximize the full value of the Conversica SaaS service through its integration with Salesforce and other CRMs. • The TAM will be responsible for providing technical support during the sales cycle, leading the integration and onboarding of new customers, and providing ongoing technical support to existing customers. • This individual must be comfortable advising a variety of mid-size customers from a wide range of industries. • They will build and maintain strong relationships with multiple roles within their assigned customers, including senior executives, Salesforce administrators, and inside sales/marketing managers. • Prior experience with Salesforce and marketing automation (MarTech) systems is preferred.

Requirements

• Critical thinker and skilled problem solver who can troubleshoot technical issues to determine the optimal path to resolution; curious to explore! • At least 2 years of relevant work experience, including technical account management, technical product support, software development, OR sales engineering to enterprise customers • Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience preferred • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty • Strong interpersonal skills and experience initiating and building strong relationships • Excellent individual and group presentation, written, and oral communication skills • Strong organizational and time management skills with the ability to manage multiple projects simultaneously • Strong track record of being able to manage multiple customers and cases • Professional demeanor, able to manage situations of high stress • Experience working with Salesforce is a plus • Ability to travel occasionally based on customer and business needs. • Central or Eastern Time Zone preferred

Benefits

• comprehensive health, dental, and vision benefits • flex time PTO • holiday pay • 401k plus company match • equity