GFT Technologies
GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.
Information Technology • ServiceNow • Technology • Banking • Insurance
Salesforce Technical Architect
February 26
GFT Technologies
GFT Technologies is a leading technology and digital transformation company that specializes in providing advanced solutions for consent management and data privacy compliance. Their flagship product, Cookiebot, enables businesses to automate user consent collection efficiently, ensuring adherence to complex privacy regulations such as GDPR and CCPA. GFT's solutions facilitate seamless integration into existing digital infrastructures, helping over 600,000 customers globally manage user data transparently and securely.
Information Technology • ServiceNow • Technology • Banking • Insurance
📋 Description
• Architect and implement Service Cloud Voice solutions for enterprise-scale contact centers; • Lead the Service Cloud Voice for Partner Telephony integration process • Configure queues, escalation queues, and workflows to optimize agent productivity • Design and implement Omni-Channel and Omni-Supervisor Console • Enable customer interactions via email, SMS text, and call • Implement Digital Engagement strategies to enhance real-time agent and customer interactions • Optimize IVR flows, call routing, and automated escalation processes • Collaborate with business stakeholders to define requirements • Troubleshoot and resolve Service Cloud Voice and partner telephony integration issues • Leverage Salesforce AI capabilities to enhance agent performance • Agent force AI • Next Best Action
🎯 Requirements
• 5+ years of experience as a Salesforce Technical Architect • Strong expertise in Service Cloud Voice and Partner Telephony integrations • Proven experience in designing and setting up large contact centers using Salesforce • Hands-on experience integrating Talkdesk, Cisco, Five9, or Vonage with Salesforce • Deep understanding of queues, escalation workflows, IVR call flows, and real-time agent monitoring • Proficiency in Omni-Channel, Omni-Supervisor Console, and Digital Engagement
🏖️ Benefits
• Competitive Compensation • Comprehensive medical, dental, vision, and others • Professional Development Training with Individual Development Plans • Opportunity to work in a global environment with diverse teams • Opportunity to work with technology industry leaders • Opportunity to work for big name clients in capital markets, banking and other industries
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