Senior UX Design Lead

3 days ago

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

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Copilot CRM

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Copilot CRM is a comprehensive customer relationship management tool designed specifically for home service entrepreneurs. It provides features such as job dispatching, automated invoicing, customer portals, and capacity scheduling to help businesses optimize their operations and improve customer satisfaction. With a focus on automation and efficiency, Copilot CRM enables service providers to grow their revenue and manage their business more effectively.

SaaS • CRM • Home Service Software • Field Service Software • Field Service Business Management

11 - 50 employees

Founded 2023

🤝 B2B

☁️ SaaS

🏢 Enterprise

📋 Description

• Leadership & Strategy : Lead and mentor a team of UX designers, providing guidance, inspiration, and feedback to ensure high-quality design outputs. Develop and implement UX strategies that align with our business goals and user needs. • User Research & Analysis : Conduct and oversee user research activities, including user interviews, surveys, and usability testing. Analyze user feedback and data to identify pain points and opportunities for improvement. • Design Excellence : Create and oversee the development of wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design concepts and user interactions. • Collaboration : Work closely with product managers, developers, and other stakeholders to ensure that design solutions are feasible, scalable, and aligned with technical requirements. • Continuous Improvement : Stay up-to-date with the latest industry trends, tools, and best practices in UX design. Advocate for and implement design improvements that enhance user satisfaction and engagement. • Stakeholder Engagement : Present design concepts and findings to stakeholders at various levels of the organization, effectively communicating the value and rationale behind design decisions.

🎯 Requirements

• Experience : Minimum of 8 years of experience in UX design, with a strong portfolio showcasing your work in B2B SaaS environments. Experience working with ESPs and CRMs is highly preferred. • Technical Skills : Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, InVision, etc. Strong understanding of front-end technologies (HTML, CSS, JavaScript) and how they impact design. • Leadership : Demonstrated experience leading and mentoring design teams, with excellent communication and interpersonal skills. • Research Skills : Strong background in user research methodologies and data analysis, with the ability to translate insights into actionable design solutions. • Problem-Solving : Creative and analytical thinker with the ability to tackle complex design challenges and deliver elegant, user-centric solutions. • Adaptability : Comfortable working in a fast-paced, remote environment with the ability to manage multiple projects and deadlines.

🏖️ Benefits

• Growth Opportunities : Be part of a growing company with significant opportunities for career advancement and professional development. • Innovative Environment : Work with a talented and passionate team dedicated to pushing the boundaries of what's possible in CRM technology. • Remote Flexibility : Enjoy the flexibility of working remotely while collaborating with a diverse and distributed team. • Impactful Work : Play a key role in shaping the user experience of a product that helps businesses succeed.