Customer Care Specialist, German + English

January 29

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CoreX

CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.

Description

• You’ll learn everything there is to know about camper van rentals—from policies and vehicle maintenance to reservations and payment processes (don’t worry, we’ll train you on it!). • You’ll assist renters via email, phone, or chat with inquiries ranging from selecting the right vehicle option to booking changes and guiding them through the reservation and returns. • You’ll use your technical aptitude to troubleshoot and assist renters with issues they may encounter while on the road or processing payments. • You’ll work with franchise partners, sales, and marketing teams to resolve challenges or provide proactive inputs. • You’ll maintain accurate records of customer interactions and transactions. • After all, you’ll be part of the holiday experience for thousands of van renters.

Requirements

• Language skills: You’re fluent in German (C1) and proficient in English (B2 or higher), both written and spoken. • Empathy & communication: You’re compassionate, a great communicator, and can put yourself in others’ shoes. • Problem-solving mentality: You thrive on challenges, exploring multiple options to find the best solutions. • An eye for detail: You are meticulous and detail-oriented. • Tech-savvy: You’re comfortable using multiple software tools simultaneously, including CRM or ticketing systems. • Practical troubleshooting and repair skills are a big plus! • Customer care experience: Previous experience in customer support, especially in the rental or travel industry, is desirable but not mandatory.

Benefits

• An employer that cares about your work experience • An option to work from the comfort of home anywhere in Bosnia and Herzegovina, Croatia and Serbia • A stable and competitive income • Additional vacation days based on tenure • An opportunity to grow and develop in your career • MultiSport membership available (currently in Croatia only due to program availability) • A truly great team by your side with a transparent and open work culture

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January 3

As a Customer Care Specialist at TaskUs, provide exceptional service to clients in German.

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