CoreX
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
Technical Support Specialist, German and English
March 14
CoreX
CoreX is a company that specializes in business process outsourcing, providing multilingual customer support, data entry, and custom team building services. Headquartered in Croatia, CoreX offers cost-effective solutions by leveraging a multilingual talent pool that can cater to the cultural and linguistic needs of European markets, particularly in Germany. The company employs technology to optimize customer support operations, including the use of advanced agent dashboards and software development projects. Their commitment to quality and security standards is evident with certifications such as ISO 9001:2015 and ISO 27001:2013. CoreX aims to enhance customer experiences and retention through flexible, scalable, and efficient outsourcing solutions.
📋 Description
• Experienced in customer service and passionate about sustainability • Help customers navigate tech solutions and solve problems • Learn and adapt to smart energy solutions • Build relationships with customers through proactive support • Troubleshoot inquiries about the company app and devices • Maintain detailed records of customer interactions • Collaborate with teams to enhance customer satisfaction
🎯 Requirements
• Based in or near Zagreb • You're fluent in German (C1) and also proficient in English (B2 or higher) • At least 1 year of experience in a similar customer support role • Empathy & communication skills • Tech-savvy with multiple software tools • Problem-solving mindset • Startup mentality • Interest in sustainability and tech
🏖️ Benefits
• An employer that cares about your work experience • An option to work from the comfort of home • A stable and competitive income • Additional vacation days based on tenure • An opportunity to grow and develop in your career • MultiSport membership option • A truly great team by your side with a transparent and open work culture
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