Customer Advocate

September 7

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Cority

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Global enterprise EHS software provider empowering those who transform the way the world works.

Occupational Health Software • Safety Management Software • Industrial Hygiene Software • Environmental Management Software • Ergonomics Software

201 - 500

Description

• Troubleshoot, analyze and resolve high complexity issues • Assist customers with domain specific questions and advice • Advocate for our clients within the organization, escalate issues as required and manage communication with clients. • Work collaboratively with Management to ensure customer satisfaction (high level customer experience). • Collaborate with other colleagues in Engineering, Product, and IT as needed to assist customers. • Participate in Cority User Community discussion forums • Assist with On-Boarding and Training for Tier 1 team. • Identify processes and procedures that can be improved • Write client facing documentation/guides

Requirements

• 3-5 years of Customer Support. EHSQ experience an asset. • Strong client-facing skills including communication skills, expectation management, information management and presentation skills. • Strong problem-solving skills and ability to be resourceful when assisting customers. • High attention to detail and organization skills. Must be willing to juggle many things at once and prioritize effectively. • Take ownership over your work and customers and know that you are accountable for their success. • Creative problem solver who can think strategically on the fly. • Must be able to build rapport with customers, drive them towards desired actions, and challenge them when appropriate. • Proven ability to quickly learn new solutions and technology. • Proven track record of working in a fast paced, agile work environment will be given preference. • Post-Secondary Education in a related field (Business, Software Development, Health and Safety, Information Technology, etc.). • Experience using support ticketing systems (Salesforce.com and Jira experience an asset)

Benefits

• Competitive health benefits • Dental plans • Fitness allowance • Health care spending account • Retirement savings plan • Work from home • Subsidized internet