Security Support Engineer
Yesterday
Description
• Act as a key liaison between Coro’s clients and the Development team • Deliver tier 2 technical support while ensuring prompt response to security alerts and incidents • Investigate security events, providing actionable recommendations • Collaborate with clients to address technical concerns, implement solutions, and enhance overall security posture • Communicate complex security concepts in a clear and understandable manner
Requirements
• 5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles • Bachelor's Degree in Computer Science, Information Technology (IT), or related field • 3+ years of customer-facing support experience, supporting external customers • Substantial experience in Security Incident Response • Proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security • Cloud experience with a focus on AWS cloud provider • Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages • Experience in MacOS administration • Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software • Proven customer service skills supporting external customers • Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders • Excellent documentation skills and ability to translate complex technical processes into user-friendly guides
Benefits
• Unlimited vacation days • Sick Days • 10 Paid Holidays • Robust benefits package includes medical, dental, vision (80-90% company paid) • HSA with contribution • FSA • 401k with company match • Company paid STD & LTD • Company paid life & AD&D • Pet insurance • Paytient
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