Security Support Engineer

December 31, 2024

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♂️ Security Engineer

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Coro

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Coro is a comprehensive, AI-driven cybersecurity platform providing seamless protection across all endpoints with a user-friendly interface and multiple security modules. Coro's solutions are designed to protect critical areas of business including endpoints, email, and cloud applications, aiming to simplify cybersecurity management with a single platform. The platform integrates various modules like Endpoint Protection, Email Security, and SASE, offering military-grade protection through a centralized and secure cloud network. Coro serves a wide range of industries, ensuring compliance and safeguarding against cyber threats in sectors such as automotive, education, finance, government, healthcare, IT services, manufacturing, software, technology, and trucking. Known for its efficiency and ease of use, Coro helps businesses streamline their security operations by reducing management time and maximizing revenue potential through its cybersecurity solutions and partner resources.

Cyber Security • SaaS security • Cloud Security • Network Security • data breach protection

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

📋 Description

• Act as a key liaison between clients and Development team. • Deliver tier 2 technical support while ensuring prompt response to security alerts and incidents. • Investigate and analyze security events, providing actionable recommendations. • Collaborate closely with clients to address technical concerns and implement solutions. • Contribute to continuous improvement initiatives to enhance security posture. • Communicate complex security concepts in a clear manner.

🎯 Requirements

• 5+ years of hands-on technical support experience in Network Security Engineering and/or Systems Engineering roles. • Bachelor's Degree in Computer Science, Information Technology (IT), or related field. • 3+ years of customer-facing support experience, supporting external customers. • Substantial experience in Security Incident Response, including proficiency in SOC, Malware Analysis, threat analytics, Windows server, endpoint security, etc. • Cloud experience with a focus on AWS cloud provider, including cloud security and networking. • Proficient in Windows PowerShell scripting and experience in Python, Java, or similar programming languages. • Experience in MacOS administration. • Strong understanding of firewalls, VPNs (IPSEC Tunnels), networking, intrusion detection/prevention systems, and antivirus software. • Proven customer service skills supporting external customers. • Excellent communication skills with the ability to convey technical concepts to both technical and non-technical stakeholders. • Excellent documentation skills and ability to translate complex technical processes into user-friendly guides.

🏖️ Benefits

• Unlimited vacation days, • Sick Days, • 10 Paid Holidays, • Robust benefits package includes medical, dental, vision (80-90% company paid), HSA with contribution, FSA, 401k with company match, • Company paid STD & LTD, • Company paid life & AD&D, • Pet insurance and Paytient.