Program Manager - Enterprise Learning Operations

October 24

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Description

• As the Program Manager, Enterprise Learning Operations, you will own and drive the seamless execution of our learning programs from end to end. • You will be responsible for building scalable operational frameworks, leading cross-functional collaboration, and aligning stakeholders to meet both internal goals and client expectations. • This role requires someone who thrives in ambiguity, can identify opportunities for improvement, and lead through influence across teams. • You’ll oversee program timelines, budget forecasts, and reporting on actuals, ensuring all processes are optimized for growth and efficiency. • As a proactive problem-solver, you will anticipate risks and resolve challenges before they impact outcomes. • This role reports directly to the VP of Learning Experience Design and works closely with content, account management, product, and external clients to deliver high-impact solutions. • Lead cross-functional collaboration with internal teams (content development, product, account management) and clients to align on program goals and ensure smooth execution. • Drive operational excellence by building scalable frameworks for learning content creation, approval, and delivery. • Navigate and thrive in ambiguity, proactively identifying areas of improvement and implementing solutions to address bottlenecks and challenges. • Influence without authority, engaging and aligning stakeholders across departments to support operational and process changes. • Develop budget forecasts and track actuals across multiple programs, identifying financial trends and providing recommendations for course correction. • Standardize workflows and templates across client programs while balancing flexibility to adapt to specific needs. • Analyze data to drive decisions, monitor program performance, and develop KPIs to measure efficiency and impact. • Manage resource allocation to meet competing deadlines and ensure the team delivers high-quality work on time and within budget. • Present program updates to stakeholders, summarizing key insights, timelines, risks, and recommendations in clear, actionable reports.

Requirements

• Proven experience leading and managing cross-functional programs, preferably in learning solutions, EdTech, content development, or operational consulting. • Demonstrated ability to navigate ambiguity and proactively solve complex challenges in fast-paced environments. • Strong project management skills, with experience developing and managing operational frameworks and processes that scale with growth. • Experience forecasting budgets and reporting actuals, with the ability to extract insights from financial data and adjust course as needed. • Ability to lead through influence, engaging and aligning teams across departments without formal authority. • Experience with project management tools (e.g., Jira, MS Project, or similar). While Airtable experience is not required, the ability to quickly learn new tools is essential. • Strong communication skills, with the ability to present complex information clearly and concisely to internal and external stakeholders. • Experience working with international teams across multiple time zones is a plus. • Certifications such as PMP, Scrum/Agile, or ITIL are a plus but not required.

Benefits

• Insurance or subsidies based on country • Unlimited Time Off, with a minimum time off recommendation • 10 company-paid holidays • Official company-wide holiday for the last week of the calendar year • Access to free data skills training through our programs • A company culture that empowers individuals and embraces diversity through its core mission