Escalation Manager
September 25
Description
• Cleo is a cloud integration technology company focused on business outcomes. • Responsible for overseeing escalation management procedures. • Increase customer satisfaction through proactive support for SaaS customers. • Serve as a point of escalation for customers. • Monitor queues and track customer-initiated tickets. • Oversee implementation handoffs from Professional Services to Support. • Analyze escalation volumes and supply feedback for process improvements. • Build solid, long-term customer relationships.
Requirements
• Bachelor’s degree preferred • 3+ years managing a technical support team in a cloud environment or comparable industry.
Benefits
• Competitive compensation • Great Healthcare + Dental + Vision • Flexible PTO • Culture of support, encouraging Life-Work balance • 401k match • FSA and HSA options • Employee Assistance Program • Paid Parental Leave • Representing a company with 4,000+ clients and a 99% retention rate • Accelerated title and salary growth potential • A fun and energetic work environment that makes you excited to go to work every day
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🇺🇸 United States – Remote
💰 $1.8M Venture Round on 2023-04
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔙 Backend Engineer