Customer Operations Specialist
Yesterday
Description
• Provide operational support to the Customer Operations team • Establish and maintain quality standards • Identify inefficiencies and implement process improvements. • Help customers use specific features and resolve their issues. • Follow up with customers to ensure satisfaction. • Collaborate with internal teams to share customer feedback and insights. • Identify best practices to establish consistency and efficiency at scale.
Requirements
• You have a keen eye for detail • You speak English and Portuguese fluently (Spanish would be a plus) • Excellent communication skills and a warm, customer-focused attitude. • The ability to work independently and adapt quickly to remote work. • A drive to be part of something bigger than yourself
Benefits
• Unique Culture • Fully Remote • Competitive and flexible compensation, including stock options. • Workstation & Onboarding Budget • Health Insurance • Time Off • Keep Learning • Family Friendly
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