Technical Customer Care Specialist I

2 days ago

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Cox Enterprises

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Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

📋 Description

• This is a fully remote position-must be able to work any shift during business hours • The Technical Customer Care Specialist will work directly with clients via Phone, E-mail, Chat and / or other electronic methods of communication to resolve their application and product issues • Responsible for routine customer questions relating to product usage within DealerTrack DMS, as well as technical support issues relating to the Cox Automotive suite of products • Leverage technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

🎯 Requirements

• Minimum- High School Diploma/GED • Generally, less than 2 years’ experience in a related field • Working knowledge of Microsoft Outlook, Word and Excel • Ability to troubleshoot and document issues related to system performance and functionality • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals • Preferred- College Degree • Technical background • Displays strong dependability and reliability • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment • CRM case logging/Salesforce experience • Experience with interaction distribution systems such as Genesys Pure Cloud • Automotive industry knowledge

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)