Technical Customer Care Specialist

October 14

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Cox Enterprises

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10,000+

💰 Seed Round on 2014-12

Description

• Work directly with clients via Phone, E-mail, Chat and/or other methods to resolve application and product issues • Responsible for routine customer questions relating to product usage • Provide technical support on issues through to resolution • Maintain expert-level knowledge of processes and procedures • Accurately log all customer information in the CRM tool • Facilitate communication to other departments as needed • Communicate with key stakeholders to resolve inquiries • Provide proper follow-up to ensure customer is kept apprised of issue status

Requirements

• High School Diploma/GED and generally less than 2 years' experience • Ability to troubleshoot and document issues related to system performance and functionality • Excellent communication skills (Verbal and Written) • Strong problem-solving/troubleshooting skills • Strong interpersonal skills and attention to detail • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours • Ability to work independently as a team to deliver on individual and business goals • Displays strong dependability and reliability • Ability to handle multiple, competing priorities and deliver results in a fast-paced environment • CRM case logging/Salesforce experience • Experience with interaction distribution systems such as Genesys Pure Cloud • Automotive industry knowledge

Benefits

• Minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)