Customer Service Agent - German Market
December 13
Description
• Via is on a mission to revolutionize global transportation. • Seeking enthusiastic Customer Support Agents fluent in German. • Experience the dynamics of the mobility industry first-hand. • Keep things running smoothly by offering first-line support. • Aim for 'first contact resolution' to handle customer queries effectively. • Keep customer records updated with relevant information. • Foster positive interactions in all communications with customers. • Provide efficient and productive support to meet service levels. • Participate in training to gain expertise and understand requirements. • Follow all applicable policies and regulations including client policies.
Requirements
• German Skills: You’re fluent communicating German, both written and spoken. • English Communication: You’ll be working with an international team, so you need to be comfortable in English too! • Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email. • Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly. • Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service. • Eligibility: Be eligible to work in Slovakia.
Benefits
• Start date: January 2025. • Contract: Fixed-term (5 months). Student agreement can be considered. • Part-time: 16, 18 or 20 hours/week. • Working days/Hours: 2 days per week, Saturday to Sunday from 3 pm - 00 am. • Competitive base salary in addition to: • 6,23 €/day meal voucher (124€/month). • A commuting allowance of €50 per month (€600 per annum). • 5 extra days paid (personal days) per annum pro rata in case of emergencies and short-term absence. • Hybrid and remote working options available. • Fully paid training (4 days), which will provide you with the basic knowledge of your new role. • Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console! • Multisport Card: Stay active with access to various sports facilities. • Employee Assistance Program: Free, confidential support on personal or work-related issues. • Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going. • Referral Bonus: Refer a friend and get a bonus! • Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment. • Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.
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