Customer Service Representative, Fluent Polish & English
November 12
Description
• CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. • Through research, development and partnership, our client support the benefits the feet bring us: freedom, agility, well-being, and the feeling that nothing can stop us in our daily lives. Our client believes that everyone should be able to go wherever they want in comfort, and they want to provide people with effective and reliable solutions to keep their feet healthy and pain-free. • We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. • We´re Curious: Proactive approach to problem-solving and a “can do” attitude. • We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. • Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way. • You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions. • Offering an omnichannel service to our consumers via telephone, email, chat, and social media. • Developing a sound understanding of the products and services offered by our client. • Embrace our company values and act as a brand ambassador.
Requirements
• A fluent level of Polish & English with exceptional grammar and spelling skills • A genuine passion for delivering outstanding customer service • Ability to deal with sensitive calls with empathy • Strong administrative skills with a keen eye for detail • A professional outlook and proactive approach to problem solving
Benefits
• Start date: 6th of December • Contract: Temporary (3-month contract with 1-month probation period) • Part time: (20 hours/week) • Working days/Hours: Sunday to Thursday or Monday to Friday, rotative shift between 11:00pm to 5:00am (4h/day) • Salary: 8993€ gross per year • Incentives: Top performance incentives • Holidays: 2 accrued days per month / 24 calendar holidays • Paid bank holidays + 1 extra day in lieu • Working From Home: Anywhere in Spain • Training: 1 week of full time online training, from Monday to Friday from 9:00am to 6:00pm • Office location: Barcelona (La Sagrera) • Best-in-class people engagement activities and programs • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment • Employee Assistance Program - Free, confidential, and impartial guidance and support • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation • Option to sign-up for Discounted Private Health Insurance • Referral Program – Bring a friend and get a referral bonus • Access to LinkedIn specialised training & courses
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