Customer Support, Dutch with English
December 6
Description
• Provide Expert Customer Support: Skillfully address product inquiries and resolve customer issues via phone, email, chat, and social media. • Empathize and Problem-Solve: Understand customer needs, analyze problems, and offer tailored solutions. • Master Product Knowledge: Become a New Balance expert, gaining in-depth knowledge of products and services. • Represent the Brand: Embody our company values and serve as a brand ambassador.
Requirements
• Language Proficiency: Fluent in Dutch with excellent English language skills. • Customer Focus: Passion for delivering exceptional customer service. • Problem-Solving Skills: Proactive approach to resolving issues. • Strong Administrative Skills: Attention to detail and organizational abilities. • Empathy: Ability to handle sensitive situations with care.
Benefits
• Start date: ASAP • Contract: Temporary (3-month contract with 1-month probation period) • Full time: (39 hours/week) • Working days/Hours: Tuesday to Friday 9:00 am to 6:00 pm & Saturday from 9:00 am to 5:00 pm • Salary: €19.400 gross per year • Incentives: Top performance incentives • End of Contract Bonus: €500 gross by completing the temporary contract without sanctions or unjustified absences • Holidays: 2 accrued per month / 24 calendar days per year • Paid bank holidays + 1 extra day in lieu • Hybrid: 4 days per month at the office and for training purposes • Training: 8 days of training fully based in the office, from Monday to Friday, 10:00 am to 7:00 pm • Work from Home: Anywhere in Spain • Engaging Workplace: Participate in exciting company events and programs. • Employee Well-being: Access to confidential counseling and support. • Exclusive Perks: Enjoy employee discounts, rewards, and special offers. • Health & Wellness: Discounted health insurance options. • Referral Program: Earn rewards for referring talented individuals.
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