Learning Administrative Specialist

August 27

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Cprime, Inc

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Cprime enables our clients to turn ideas into action faster.

Agile Development Consulting • IT Project Management Certification Training Courses • Agile Development Training • Coaching • Mentoring

501 - 1000

Description

• Assist Learning Managers in handling client needs, including but not limited to: uploading session rosters in Salesforce, generating reports (attendance, learning credits, program analysis, certifications, etc.) and collaboratively addressing other client-related requirements. • Customize templates (PPT) for pre/post course calls and monthly/quarterly business reviews, ensuring all relevant information is accurately presented. • Maintain accurate documentation and enrollments for Scaled Agile, Scrum Alliance, and IC Agile training programs. This includes tasks such as creating, editing, and/or canceling sessions, license procurement, uploading student rosters, and summarizing certification data on a weekly/as needed basis. • Keep track of pre-purchased licenses and provide recommendations for when to purchase additional licenses (IC Agile). • Order printed workbooks and other materials, as requested, for in-person and virtual sessions and document shipping information appropriately. • Monitor lab environment costs and efficiencies, providing regular reports on findings. • Obtain travel and expenses for in-person sessions and verify they are entered into Salesforce and Projector. • Code all invoices and receipts for licensing/certification purchases, shipped training materials, applicable instructor travel, and lab costs in the appropriate system (Expensify, Excel, Google Sheets, Confluence). • Evaluate post-course feedback, prioritizing the escalation of negative reviews while highlighting positive comments. • Acquire proficiency in the Learning delivery process for both private and public sessions through learning and comprehension. • Ensure prompt response to inquiries and requests by utilizing Slack and email communication channels. • Create and maintain process documentation in Confluence. • Format and export courseware in its final version for student materials in accordance with Cprime brand and copyright requirements, and update materials in Sharefile and Salesforce. • Work in collaboration with the Finance Team to support invoicing in Projector and awareness for unique client needs, investigate and resolve client billing questions, and reconcile payments. • Coordinate daily and weekly schedule updates and ensure timely notifications of session cancellations to the Learning Partners. • Upload bulk orders from the Learning Partners. • Adjust public sessions and course information in Salesforce as needed.

Requirements

• More than two years proven professional work history working remotely during East Coast United States business hours (ie. night shift until 3am). • Ability to communicate in real time and effectively with United States-based team. • Professional-level English skills or higher, written and verbal communications skills that are well-articulated. • Effective organization and time management skills. • High-level attention to detail. • Adaptable and quick to learn internal processes, systems, and technologies. • Proven record of being self-motivated, reliable, and having a strong work ethic. • Successful when working in an autonomous work atmosphere. • Proactively asks questions for clarification and provides detailed feedback regarding onboarding and new task requests. • Able to retain information to perform duties quickly and accurately. • Capable of prioritizing and taking ownership of assigned responsibilities. • Proactive, responsive, and solution-focused when addressing challenges. • Works well independently and as part of a cross-cultural and cross-functioning team. • Fosters a problem-solving mindset and commitment to professional growth.