Service Mapping Consultant

September 27

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Cprime, Inc

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Agile Development Consulting • IT Project Management Certification Training Courses • Agile Development Training • Coaching • Mentoring

501 - 1000

Description

•The role of the ServiceNow Mapping Consultant will be responsible for the rollout of the Service Mapping capability within the organization. •Your role will cover the initial data gathering of Service Mapping entry points, ensure adequate permissions are granted, and assist in the development of custom discovery patterns to classify and relate all infrastructure components.

Requirements

•At least 5 years of experience in Configuration Management and using ServiceNow. •Broad knowledge of multiple technology domains, including network, infrastructure, and application architecture, as well as a good understanding of ITIL processes, and the part Configuration Management plays in service delivery. •Demonstrate a good understanding of a broad range of technologies and how they work together to deliver services to fulfill a business requirement. •Able to explain the core principles of Configuration Management, and how it relates to Incident and Change Management within the ITIL framework. •ServiceNow CMDB data model (CSDM) •ServiceNow ITOM discovery & Service Mapping •Java Regular Expression •Business application architecture •Familiarity with Infrastructure (Windows Server, Linux), Virtualisation (VMware, Hyper-V), and Network architecture (switches, routers, firewalls, OSI network model) •Ability to discuss credentials issues and troubleshoot with engineers. •Beneficial Skills: •High availability application & infrastructure architecture •Container computing (Docker, Kubernetes) •Cloud architecture (AWS, Azure, GCP) •ServiceNow discovery pattern development •Scripting/programming