Site Reliability Engineer

August 15

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Cprime, Inc

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Cprime enables our clients to turn ideas into action faster.

Agile Development Consulting • IT Project Management Certification Training Courses • Agile Development Training • Coaching • Mentoring

501 - 1000

Description

• Contribute to the success of our Managed Hosting and Atlassian Support teams by: • Maintaining application availability, stability, and ability to scale. • Implementing changes to applications and infrastructure as needed. • Monitoring architecture through automation and custom solutions. • Working directly with clients to facilitate requests, proactively address issues before they become critical, speak to best practices, and make recommendations. • Working towards a set of team deliverables that ensure our clients are well supported in order to maintain customer satisfaction. • Working within our practice to standardize best practices, create highly scalable processes, and document detailed specifications. • Collaborating when needed with solution architects and other experts on design and implementation across various application and system architectures.

Requirements

• At least 3 years of experience with Linux OS (Ubuntu/CentOS) required • Well-versed in the Atlassian stack (Jira, Confluence, Bitbucket, Bamboo), including functional, application, and infrastructure administration • Ability to provide both server-side and application-side support • At least 2 years of experience in AWS system administration and/or application support • Solid technical understanding of the latest AWS services and hands-on experience architecting solutions using EC2, RDS, EBS, S3, etc. • Ability to analyze and review current environments to determine potential areas of improvement • Knowledge of infrastructure load and performance metrics, and experience with tools like ELK, Splunk, New Relic, and CloudWatch • Familiar with IT change management processes, with hands-on proficiency in implementing DevOps (CI/CD) tools and solutions • Familiar with information security requirements and regulatory compliance such as SOC, PCI, HIPAA, etc. • Familiar with automation tools like Terraform, Ansible, and/or CloudFormation • Comfortable with diverse technical problem sets across the entire technology stack • Familiar with database technologies such as MSSQL, MySQL, PostgreSQL, and/or NoSQL • History of support/queue work with direct customer interactions • Ability to help provide 24/7/365 support coverage, including on-call weekend rotations • Thrive in a team atmosphere with daily stand-ups and a customer-focused work environment • Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications • Passion for technology and solving challenging problems • Strong work ethic, good time management, and the ability to work with diverse teams • Strong attention to quality, detail, and a focus on customer satisfaction