Technical Support Specialist (Tier 1/2)

July 25

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Craver

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Providing local cafes & restaurants with their own custom-branded mobile apps & customer engagement technology.

Mobile Apps • Restaurant • Rewards • Mobile Ordering

11 - 50

💰 Non Equity Assistance on 2020-06

Description

• Provide timely and friendly technical support to Craver customers via phone, email, and chat. • Troubleshoot and resolve a wide range of technical issues related to Craver's mobile apps and platform. • Identify and escalate complex technical issues to senior support staff or development teams as needed. • Clearly communicate technical solutions to customers in a way that is easy to understand. • Accurately document customer interactions, issues, and resolutions in Craver's ticketing system. • Contribute to the development and maintenance of Craver's internal knowledge base and help documentation. • Gather and share customer feedback with relevant internal teams to improve Craver's products and services. • Stay up-to-date on Craver's product features, technical advancements, and industry trends.

Requirements

• 1-2 years of experience in a customer-facing technical support role (software/SaaS experience preferred). • Basic understanding of mobile apps, web technologies, and networking concepts. • Strong analytical and problem-solving skills with the ability to troubleshoot technical issues effectively. • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly. • A passion for helping customers and delivering a positive support experience. • Ability to collaborate effectively with team members and other departments. • Ability to thrive in a fast-paced environment and adapt to changing priorities. • Familiarity with the restaurant industry or POS systems. • Ability to work during US Pacific Timezone business hours (9 am to 6 pm) is mandatory to provide timely support to our North American customer base.

Benefits

• A dynamic, innovative work environment in a fast-growing startup. • Competitive salary. • Opportunities for professional growth and advancement. • Engaging team culture with regular company events and team-building activities.