DevOps - Platform Support Engineer

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Credo AI

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artificial intelligence • machine learning • deep learning • auditability • AI governance

11 - 50 employees

Founded 2020

🤖 Artificial Intelligence

☁️ SaaS

📋 Compliance

💰 $12.8M Series A on 2022-05

Description

• Credo AI is a venture-backed company on a mission to empower organizations to responsibly build, adopt, procure and use AI at scale. • As a DevOps & Platform Support Engineer, you will play a crucial role in driving the success of customer implementations. • You will serve as a technical expert and trusted advisor, bridging the gap between product capabilities and customer challenges. • Your ability to communicate complex technical concepts clearly will be instrumental in conveying the value proposition of AI governance software. • You will drive the adoption of Responsible AI at scale, ensuring organizations leverage the power of AI while maintaining trust and compliance. • You will manage the complete deployment lifecycle, ensuring successful customer installations and managing post-deployment activities.

Requirements

• Kubernetes and Container Orchestration • Proficiency in deploying applications to Kubernetes clusters (K8s), including understanding of Kubernetes Operators, Services, Pods, and other core K8s concepts. • Containerized Applications: Knowledge of container runtime environments (e.g., containerd) and container registries. Experience with Docker and understanding of containerization principles. • Networking in Kubernetes: Understanding of Kubernetes networking, ingress controllers (e.g., AWS ALB, nginx), and Service meshes. Ability to manage and troubleshoot Kubernetes networking, including load balancing and DNS configurations. • Cloud Services Management: Experience with cloud services, specifically AWS, including S3, RDS for PostgreSQL, and IAM roles. Knowledge of cloud security best practices and implementation. • Security and Compliance • TLS/SSL Management: Ability to manage TLS private keys and certificates for securing applications. • Network Security: Proficiency in configuring firewall rules and ensuring secure access to the application. Experience with SMTP configurations and StartTLS for email services. • Database and Storage • Database Administration: Experience with PostgreSQL, including setting up, managing, and optimizing databases. Knowledge of database security best practices, especially for cloud-based solutions like AWS RDS. • Object Storage: Understanding of AWS S3 and S3-compliant object storage, including bucket management and security best practices. • DevOps and Automation • Scripting and Automation: Proficiency in scripting languages (e.g., Bash, Python) for automation of installation and maintenance tasks. • Continuous Integration/Continuous Deployment (CI/CD): Experience with CI/CD pipelines and tools for automated deployment and updates. • System Administration • Operating Systems: Knowledge of Linux operating systems, system administration, and the ability to troubleshoot OS-level issues. Familiarity with SELinux and its configuration. • Network Configuration: Understanding of network configurations, DNS management, and IP addressing. • Identity and Access Management • Single Sign-On (SSO): Experience with OIDC providers for SSO integration. Understanding of identity protocols and secure authentication mechanisms. • Monitoring and Support • Application Monitoring: Knowledge of monitoring tools and techniques to ensure application performance and availability. • Troubleshooting: Ability to diagnose and resolve issues during installation, deployment, and operation phases. Effective problem-solving skills for both infrastructure and application-level issues.

Benefits

• Competitive Salary and Equity • Health: We offer health, dental, and vision coverage. We also offer an ergonomic benefit to cover the costs of equipment to help staff stay healthy while working, both in the office and at home. • Coworking: We will cover the cost of co-working spaces like WeWork and in-person meetups. • Unlimited PTO: Credo AI has unlimited time off to support our employees • Generous Parental Leave: We offer up to 12 weeks of paid parental leave. • 401(k) plan for employees (US only)