Conversational AI Designer

November 2

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Cresta

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AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage. • As a Conversation Designer, you will be responsible for ensuring best-in-class high quality AI conversation models. • The role is highly collaborative and requires working closely with cross-functional team members and customers.

Requirements

• Strong communication skills (verbal and written) • Ability to appropriately prioritize and manage multiple projects simultaneously • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills • 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI) • Experience presenting complex solutions to key customer stakeholders • Fluency in a second language (preferred) • Background in Linguistics preferred • Experience with prompt engineering preferred • Experience with Dialogflow CX preferred

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible