Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Conversational AI Designer
February 6
🇺🇸 United States – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
🤖 Artificial Intelligence
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • The future of work is here, and it's at Cresta. • As a Conversation Designer, you will be responsible for ensuring best-in-class high quality AI conversation models that offer real-time coaching and assistance for our customers' contact center agents. • You will also be responsible for working directly with customers to get alignment on our overall solution design and to enable customers to build their own models using Cresta Opera, our proprietary self-service tool.
🎯 Requirements
• Strong communication skills (verbal and written) • Ability to appropriately prioritize and manage multiple projects simultaneously • Desire to work in a fast-paced environment with the opportunity to learn and develop a wide range of skills • 2 years of experience in conversational design as a Conversation Designer/Architect (e.g. building bots, conversational AI) • Experience presenting complex solutions to key customer stakeholders • Fluency in a second language (preferred) • Background in Linguistics preferred • Experience with prompt engineering preferred • Experience with Dialogflow CX preferred
🏖️ Benefits
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: Flexible
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