Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Machine Learning Engineer - Virtual Agents
October 31, 2024
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Join us on this thrilling journey to revolutionize the workforce with AI. • The AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. • This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate machine learning engineers. • As a Machine Learning Engineer, your goal will be to take AI Agents from the realm of research and bring them into practical, real-world use cases. • This includes developing and deploying proprietary LLMs, scaling AI solutions, and addressing key challenges such as evaluation and reliability. • This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.
🎯 Requirements
• Bachelor's Degree in Computer Science, Mathematics or related field, or equivalent professional experience • 3+ years of hands-on industry experience with AI and machine learning, preferably 1+ years of hands-on experience in working with LLMs in production environments • Strong knowledge of basic machine learning concepts and methods, especially those related to NLP and GenAI • Practical knowledge and expertise in modern machine learning frameworks and technologies (e.g. PyTorch, Tensorflow, Hugging Face, NumPy) • Strong problem-solving abilities, ability to work collaboratively with cross-functional teams and a passion for bringing AI solutions into real-world use
🏖️ Benefits
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada
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