Machine Learning Engineer - Virtual Agents

October 31

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Cresta

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AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Join us on this thrilling journey to revolutionize the workforce with AI. • The AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. • This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate machine learning engineers. • As a Machine Learning Engineer, your goal will be to take AI Agents from the realm of research and bring them into practical, real-world use cases. • This includes developing and deploying proprietary LLMs, scaling AI solutions, and addressing key challenges such as evaluation and reliability. • This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Requirements

• Bachelor's Degree in Computer Science, Mathematics or related field, or equivalent professional experience • 3+ years of hands-on industry experience with AI and machine learning, preferably 1+ years of hands-on experience in working with LLMs in production environments • Strong knowledge of basic machine learning concepts and methods, especially those related to NLP and GenAI • Practical knowledge and expertise in modern machine learning frameworks and technologies (e.g. PyTorch, Tensorflow, Hugging Face, NumPy) • Strong problem-solving abilities, ability to work collaboratively with cross-functional teams and a passion for bringing AI solutions into real-world use

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada