Senior Software Engineer - Backend, AI Agent

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Cresta

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AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

•Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. •Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. •Join us on this thrilling journey to revolutionize the workforce with AI. •At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. •This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate software engineers who can bring research into practical, scalable applications. •Your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions.

Requirements

•Bachelor’s degree in Computer Science or a related field. •5+ years of experience in backend system architecture, cloud services, or related technology fields. •Proficient in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST. •Previous experience working with Virtual Agent or AI Agent systems. •Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases. •Experience in containerized application deployment using Kubernetes and Docker in microservices architectures. •Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards.

Benefits

•We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs •Paid parental leave to support you and your family •Monthly Health & Wellness allowance •Work from home office stipend to help you succeed in a remote environment •Lunch reimbursement for in-office employees •PTO: 3 weeks in Canada