Senior Software Engineer - Frontend Platform

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Cresta

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AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices. • Join us on this thrilling journey to revolutionize the workforce with AI. • The Frontend Platform team builds and maintains a robust platform that supports all frontend development.

Requirements

• Bachelor's degree in Computer Science, or equivalent practical experience. • 5+ years of experience in frontend development, with a proven track record of building scalable and responsive web applications. • Expertise in defining and consuming robust APIs, with a strong understanding of protocols such as gRPC, Websockets and REST. • Deep understanding of the modern frontend ecosystem, with hands-on experience in React.js and modern CSS frameworks. • Experience with TypeScript is essential for developing intuitive user interfaces. • Familiarity with Cresta's tech stack, including Golang, Python, TypeScript, PostgreSQL, ElasticSearch, and Temporal, is advantageous. • Experience with virtual agent and AI agent technologies is preferred, highlighting a background in building interfaces that interact with complex AI systems. • Proficient in designing responsive and efficient user interfaces, with a keen understanding of how backend performance impacts frontend experience. • Strong experience with CI/CD tools, test automation, and implementing monitoring and logging solutions to ensure high-quality releases. • Commitment to writing comprehensive unit tests and maintaining high standards of code quality and documentation.

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada