Software Engineer - Backend, AI Agent

November 6

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Cresta

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AI • Machine Learning • Voice • Chat • Contact Center

201 - 500

Description

• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • The AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. • This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate software engineers who can bring research into practical, scalable applications. • Your goal will be to ensure that our AI Agents are backed by the most reliable and scalable server solutions. • Design and maintain the server architecture that handles real-world, high-volume interactions and ensures high availability and performance. • Shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.

Requirements

• Bachelor’s degree in Computer Science or a related field. • 2+ years of experience in backend system architecture, cloud services, or related technology fields. • Knowledge in designing and maintaining clear and robust APIs with a strong understanding of protocols including gRPC, REST. • Experience in high-performance database schema design and query optimization, including knowledge of SQL and NoSQL databases. • Experience in containerized application deployment using Kubernetes and Docker in microservices architectures. • Experience with cloud environments such as AWS, Azure, or Google Cloud, with a strong understanding of cloud security and compliance standards. • Bonus: experience working with Virtual Agent or AI Agent systems.

Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada