Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
Software Engineer
April 14
Cresta
Cresta is an enterprise-grade AI platform designed to enhance the performance of contact centers by integrating human and virtual agents. The company provides tools such as Conversation Intelligence, Agent Assist, and Virtual Agents, which leverage real-time generative AI to improve customer experiences, drive revenue growth, and boost agent productivity. Through its AI platform, Cresta helps businesses in industries like finance, telecommunications, and retail to reduce costs and increase efficiency by transforming customer interactions into actionable insights. By focusing on behaviors that drive business outcomes, Cresta aims to elevate the standard of customer service and maximize return on investment for its clients.
AI • Machine Learning • Voice • Chat • Contact Center
📋 Description
• Join a mission to revolutionize customer conversations with AI. • Establish Cresta's tech hub in Romania as early joiner. • Focus on building and improving the Cresta platform. • Collaborate with product and engineering teams. • Analyze customer requirements, optimize designs for latency, throughput, and reliability. • Demonstrate engineering best practices. • Grow into technical ownership of Cresta's product.
🎯 Requirements
• Bachelor's degree in Computer Science or related field. • 5+ years of experience in relevant domains. • Proficiency in designing and maintaining clear APIs understanding protocols like gRPC, REST, WebSocket. • Experience with real-time streaming data (audio or video) with high throughput and low latency. • Familiarity with high-performance database schema design and query optimization. • Experience with containerized application deployment using Kubernetes. • Hands-on experience with major cloud providers (AWS, GCP, Azure).
🏖️ Benefits
• Compensation includes base salary, equity, and benefits. • Actual salaries based on experience, skills, and location. • Local pay requirements apply. • Opportunity to work with a global team across Europe, US, and Canada. • Possibility to build a co-working space in Romania, shifting towards a hybrid environment. • Recruitment emails only from @cresta.ai domain. • Support for candidates to verify official communication.
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