Staff Machine Learning Engineer - Virtual Agents
October 31
Description
• Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. • Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. • Join us on this thrilling journey to revolutionize the workforce with AI. • The AI Agent team is on a mission to create state-of-the-art AI Agents that solve practical problems for our customers. • This role will involve hands-on work on cutting-edge projects, requiring innovative and passionate machine learning engineers who can bring research into practical, scalable applications. • Your goal will be to take AI Agents from the realm of research into practical, real-world use cases. • This includes developing and deploying proprietary LLMs, scaling AI solutions, and addressing key challenges such as evaluation and reliability. • You’ll be working with some of the most advanced technologies in the GenAI space. • This is a unique opportunity to shape the future of AI at Cresta by solving complex problems and bringing breakthrough AI advancements into production environments.
Requirements
• Bachelor’s Degree in Computer Science, Mathematics, or a related field; Master’s or Ph.D. preferred, or equivalent professional experience • 7+ years of hands-on industry experience with AI and machine learning, preferably with 3+ years of experience working with LLMs in large-scale production environments • Expert knowledge of machine learning concepts and methods, especially those related to NLP, Generative AI, and working with LLMs • Proven leadership in designing and deploying AI solutions at scale, with a deep understanding of model optimization and real-time AI applications • Extensive practical knowledge of modern machine learning frameworks and technologies (e.g., PyTorch, Tensorflow, Hugging Face, NumPy), as well as experience with distributed systems and cloud-based AI infrastructure • Strong problem-solving and strategic thinking abilities, with a proven ability to lead cross-functional teams and work collaboratively to deliver innovative AI solutions in production • A passion for driving AI adoption and pushing the boundaries of AI technology into real-world applications, with an ability to mentor junior engineers and influence strategic decisions across the organization
Benefits
• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs • Paid parental leave to support you and your family • Monthly Health & Wellness allowance • Work from home office stipend to help you succeed in a remote environment • Lunch reimbursement for in-office employees • PTO: 3 weeks in Canada
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