Customer Success Manager

October 20

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Crisalix

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3D technology • Aesthetic surgery simulation • Augmented Reality • 3D simulation • Computer Vision

51 - 200

Description

• Help educate and train clients on our SaaS platform. • Provide mentorship and guidance as a consultant to clients. • Develop trusted advisor relationships and solid technical support throughout the customer journey. • Encourage refresher training and learning on new functionalities. • Adapt teaching speed to clients’ understanding. • Identify client concerns and potential commercial opportunities. • Ensure clients have access to all online learning resources and manage customer retention. • Escalate information and feedback from users to the marketing and development team.

Requirements

• Have 2+ years of experience Tech support or/and Sales within a B2B SaaS or SW company. • Are tech savvy with a strong desire to build and support relationships and expand product use within a customer environment. • Fluent/Native in Spoken and written Portuguese, Plus have a good level of English (B2+). • Possess excellent judgement with consultative, problem solving, and escalation resolution skills. • Be very customer support focused and have the ability and understanding on how to convey knowledge to clients with differing levels of existing technical knowledge. • Superior written and verbal communication skills; able to communicate clearly and in a compelling manner to audiences of various levels. • Strongly sales-oriented, hands-on personality with Customer Service orientation. • An organised and enthusiastic attitude, with a keen eye for accuracy and detail. • Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus. • A Tech support or/and Sales background. • Have empathy and patience with a strong desire to give the best possible in terms of training and support. • Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment. • Be a brand ambassador and deliver a superior client experience. • Have the ability to follow the process and maintain the highest levels of confidentiality.