Senior Product Manager

5 days ago

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Crisis Text Line

WebsiteLinkedInAll Job Openings

201 - 500

💰 $23.8M Series B on 2016-06

Description

•Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need. •Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are. •Our vision is an empathetic world where nobody feels alone. •Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve. •Why you should join our team: •Our work is transforming the way people in pain access support at their fingertips •Our work is innovative in the crisis response space •Our dynamic, fun, and diverse culture •Our meaningful cause, led by empathy and innovation •Our strong values at the center of all we do •Our commitment to diversity, equity and inclusion •Our commitment to engagement and belonging •Our commitment to our employees and their holistic wellbeing •Our value of work/life balance •Our growth mindset and prioritize professional development •Our leaders who truly care. •Crisis Text Line's mission is to promote mental well-being for people wherever they are. •We aim to make crisis support available to a global audience. •Our technology powers our US operations, as well as those of our international partners. •To grow this impact worldwide, we need an exceptional Product Manager who can own a substantial part of our Product ecosystem. •As a Senior Product Manager at CTL, you will play a pivotal role in shaping the future of human-delivered, technology-enabled crisis support. •This role will lead the strategic planning and execution for enhancing the experience of over 5000 crisis response volunteers. •You will work in partnership with other business units to increase volunteer recruitment and retention by improving the workflows, tools, and integrations used to support our volunteer community. •Additionally, you will work to scale our solutions to support our global partners and their volunteer communities around the world. •Crisis Text Line aspires to be an organization that reflects the globally diverse audience that our products and technology serve.

Requirements

•Have 5+ years experience in Product Management, preferably in a cloud, B2B or SaaS environment; experience with Salesforce and third-party integrations strongly preferred. •Have proven experience defining a product vision and roadmap and managing incremental execution through successful launches •Have a demonstrated ability to autonomously gather and synthesize requirements from users and stakeholders, identify the key problems to solve, and turn data and insights into clear decisions or hypotheses •Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions •Excellent communication skills and a proven track record of collaborative partnerships with external customers and internal stakeholders across multiple departments •Proven experience with agile methodologies and working in cross-functional teams •Experience with OpenLMS a plus. •Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.

Benefits

•20 paid holidays including: •Federal holidays like Juneteenth and Labor Day •Election day •Holiday break from Dec 24 through January 1 •2 renewal days •2 floating holidays •Flexible paid time off, including: •15 vacation days •3 personal days •7 sick days •Medical, dental, and vision benefits for the staff member and family at no cost to the employee •403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution •12 weeks paid parental leave (after 6 months of employment) •Student loan repayment (after 2 years of continuous full time service) •Family support through a virtual childcare platform •Stipends/Allowances •Mental health (Monthly) •Internet Service (Monthly) •Professional Development (Annual) •Wellness (Annual) •Home office setup (One time/First year)