Criteria Corp
Pre-employment Testing Software • Aptitude Tests • Personality Tests • Skills Tests • Pre-employment tests
Customer Success Manager
Yesterday
Criteria Corp
Pre-employment Testing Software • Aptitude Tests • Personality Tests • Skills Tests • Pre-employment tests
Description
• Ensure customers derive maximum value from their subscription investment. • Onboard new clients, managing all aspects of the account, user administration and provide product training based upon client specific use cases and objectives. • Partner with Account Managers to support client renewal, retention and ongoing satisfaction. • Understand Criteria’s strategic and competitive position and be an effective advocate for our product. • Identify, analyze, and remove roadblocks to growth to ensure customer success. • Develop success plans for each client. • Rapidly and efficiently respond to incoming customer support calls and emails. • Provide web-based training and product implementation support. • Proactively manage all customer requests to satisfactory conclusion. • Document all customer interactions in our CRM software. • Drive product improvements and help inform product development initiatives by listening to customer feedback and relaying it to our product development team.
Requirements
• High school diploma or equivalent, required. • Bachelor’s degree, preferred. • Previous related experience (customer success, account management, customer service, renewal sales, training, or technical support) required. • Solid business acumen, and experience with SaaS model, preferred. • Strong verbal and written communication skills. • Exceptional interpersonal and customer service skills. • Excellent sales and customer service skills. • Solid organizational skills, follow-through, and attention to detail. • Excellent time management skills with a proven ability to meet deadlines. • Strong analytical and problem-solving skills. • Proven ability to prioritize tasks and to delegate them when appropriate. • Knowledge and understanding of web-based technologies, curiosity, and enthusiasm. • Proficient with Microsoft Office Suite or related software.
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