Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
February 8
Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
• Cross Border Talents is searching for a SAP Digital Customer Manager for our client in Lisbon-Portugal. • Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services. • Contributes to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES • Orchestrates the overall service/project delivery according to planned scope, budget, and milestones. • Supports in de-escalations of critical customer situations. • Supports critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable. • Contributes to customer release and maintenance activities. • Supports customers on technical requirements throughout their lifecycle within the SAP Enterprise. • Executes and supports problem management and continuous improvement. • Contributes to the liaison with different SAP user stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success. • Supports in reviewing account status and analyzing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime. • Systematic and faster onboarding of associates: mandatory trainings documentation. • Enable continuous delta KTs on new topics and refresher sessions. • Technical expertise in SAP Basis area with minimum of 4+ years of experience. • Good understanding & hands-on experience required in HANA database. • Experience in SAP Upgrade & Migration (OS/DB) is mandatory. • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus. • Hands-on experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
• 4+ years’ experience with multi-national software/IT organizations. • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management). • 2+ years of SAP Basis S/4HANA knowledge. • Mandatory Languages : German, Dutch and Greek
• Remote in Portugal; • Work Schedule: Day Shift (Monday to Friday); • Competitive Salary; • Meal Allowance on Card; • Career Progression Opportunities; • Parenthood Program; • Well rounded Health and Life Insurance Packages;
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