Cross Border Talents
Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
Support Representative - Croatian
September 17, 2024
Cross Border Talents
Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
📋 Description
• Respond to inbound customer inquiries in Croatian through various communication channels. • Provide accurate and timely information to customers regarding products and services. • Resolve customer issues and complaints effectively, ensuring customer satisfaction. • Maintain detailed records of customer interactions and transactions. • Collaborate with other team members to enhance the overall customer experience.
🎯 Requirements
• Fluency in Croatian (C1/C2 level or native speaker); • Good command of English (B2 level); • Previous experience in customer service or support roles is a plus; • Strong communication and interpersonal skills; • Ability to troubleshoot and resolve issues effectively; • Basic computer skills and familiarity with customer service software; • Willingness to work flexible hours, including shifts.
🏖️ Benefits
• Meal tickets • Private medical subscription • Reimbursement for public transportation subscription • “Bring a friend” Referral Program – Consistent rewards for recommendation • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance • Permanent contract with the potential for advancement, providing stability and security. • Full payed training provided by the company • Exciting career growth opportunities within a globally renowned organization. • Engaging projects with leading global brands, offering diverse and rewarding experiences. • Supportive and collaborative work culture, fostering both personal and professional development.
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