Cross Border Talents
Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
Support Representative - German
April 3
Cross Border Talents
Cross Border Talents is a global talent provider specializing in recruitment for the Engineering, ICT, and Multilingual sectors. Operating in over 102 countries, the company leverages a network of recruitment partners to offer permanent and talent leasing recruitment solutions. As a fully remote company, Cross Border Talents allows its team members to work from anywhere in the world, increasing diversity and providing cross-country opportunities. With a focus on customer experience, the company utilizes advanced technology and a user-friendly system to simplify the talent search process, ensuring privacy and security for its users.
Skills shortage • Staffing • Recruitment • Employment • engineering
📋 Description
• Role Overview • Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. • You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. • This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people. • Key Responsibilities: • Respond to customer inquiries via phone and email in a professional and timely manner • Provide support on account management, billing issues, and service information • Identify and recommend suitable products or service upgrades • Accurately document all customer interactions in the system • Meet performance and quality targets • Maintain a high level of customer satisfaction
🎯 Requirements
• Proficiency in German (B2 – C1 level) • Prior experience in customer service or sales is a plus • Strong verbal and written communication skills • Ability to multitask and manage time effectively • Comfortable working with computers and customer management systems • Sales-oriented mindset and proactive attitude • Ability to work flexible shifts, including weekends
🏖️ Benefits
• Competitive Salary • Performance Bonus • Sales Bonus • Additional Benefits: • Food vouchers • Multisport card • Additional health insurance
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