Customer Support Specialist
March 19
Description
• Respond to a wide variety of inbound support requests via email and chat • Partner with cross-functional and field teams to ensure seamless handoff and resolution of support requests • Ensure that news and updates are accurately and broadly communicated • Produce and maintain process and instructional documentation • Categorize inbound requests for reporting accuracy
Requirements
• Bachelor’s degree in a related field • 2+ years of experience in Customer Support/Success, Account Management, Professional Services, or related disciplines • 2+ years of experience working with customers on Salesforce or other support software platforms • Proven ability to succeed on a remote team • CF-L1 preferred and 3+ years as a member of the CrossFit Community, a plus
Benefits
• Rich Medical, Dental, and Vision plans • Unlimited Paid Time Off––empowering you to unplug whenever and however you need to • Flexible spending account and 401(k) with employer matching at 5% • CrossFit Gym Membership Reimbursement • CrossFit Courses Benefit • Partnership Perks
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