Security Advisor

5 days ago

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. • The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. • Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches. • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards. • Provide Falcon Complete customers with recommendations that align to improved security including trend analysis, configuration analysis, and improved product capabilities. • Meets with the customer on established cadence to provide service overview, opportunities for improvement, and recommendations that align to improved security. • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture. • Contact customers directly upon identification of misalignment with Falcon Complete standards. • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs. • Develop and provide customers with service reports and stats as requested. • Partner with internal teams to ensure customer satisfaction. • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

Requirements

• 3+ years in Cybersecurity focused role. • Customer empathy and ability to guide customers towards desired outcome. • Excellent customer-facing communication skills including verbal and written. • Partner with CrowdStrike teams to troubleshoot and resolve customer issues. • Adept in Windows, Linux, and MAC operating systems. • Experience or demonstrated knowledge of threat detection and incident response. • Bachelor's degree in Technology and/or Cybersecurity or relevant experience. • Incident Management and CSIRT operation. • Change Management. • Malicious Code: Detection and Response. • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR). • Intrusion Detection and Response. • Experience working with complex, sophisticated clients. • Strong analytical capabilities and a desire to learn new things. • Able to work across multiple teams to resolve customer issues and requests. • Demonstrated experience as a security advisor or consultant. • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe