Security Advisor II

6 days ago

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CrowdStrike

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CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• The Falcon Complete Security Advisor works within a team of advisors focused on overall health and security posture of all Falcon Complete customers. • The ideal candidate will demonstrate a combination of technical, security, and customer management skills aimed at guiding customers towards a successful and secure experience with Falcon Complete. • Under the direction of leadership, this role will execute daily tasks to ensure Falcon Complete can achieve its mission to stop breaches. • Assess customer’s Falcon environment and ensure alignment with Falcon Complete standards. • Provide Falcon Complete customers with recommendations that align to improved security. • Create and recommend remediation for components of CrowdStrike products that may lead to improved security posture. • Contact customers directly upon identification of misalignment with Falcon Complete standards. • Document, update, and resolve all customer related issues in accordance with established procedures and SLAs. • Develop and provide customers with service reports and stats as requested. • Partner with internal teams to ensure customer satisfaction. • Liaise with support team to help troubleshoot and coordinate efforts to resolve technical issues.

🎯 Requirements

• 3+ years in Cybersecurity focused role • Customer empathy and ability to guide customers towards desired outcome • Excellent customer-facing communication skills including verbal and written • Partner with CrowdStrike teams to troubleshoot and resolve customer issues • Adept in Windows, Linux, and MAC operating systems • Experience or demonstrated knowledge of threat detection and incident response • Bachelor's degree in Technology and/or Cybersecurity or relevant experience • Cybersecurity certifications from reputable organizations such as SANS, ISC2 or equivalent • Bonus Points: Incident Management and CSIRT operation • Change Management • Malicious Code: Detection and Response • Audit, Logging, and Monitoring Controls (SIEM, UEBA, MDR/XDR) • Intrusion Detection and Response • Experience working with complex, sophisticated clients • Strong analytical capabilities and a desire to learn new things • Able to work across multiple teams to resolve customer issues and requests • Demonstrated experience as a security advisor or consultant • Knowledge of the following frameworks: ISO 27001/2, NIST Cyber Security Framework, CIS Critical Security, PCI DSS, Cloud Controls Matrix and MITRE Att&ck a plus.

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe