Senior Technical Account Manager

5 days ago

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• Provide proactive technical support to Strategic Premium Support customers. • Onboard new customers to CrowdStrike platforms. • Ensure customer success through health checks, product training, and best practices. • Serve as customer advocate with CrowdStrike stakeholders. • Engage with customers across their organization. • Research and resolve technical issues. • Maintain control over escalated cases. • Create knowledge base content for company reuse. • Identify renewal risks and collaborate internally for successful renewal. • Support sales teams in account expansion opportunities. • Drive support cases to ensure timely issue resolution.

Requirements

• Bachelor’s Degree or equivalent experience • Experience with cloud-native services, infrastructure, and environments • Knowledge of enterprise application technologies, security and cutting-edge infrastructures • Technical understanding of incident response, computer forensics, network administration and management and cloud architecture and workload security technologies. • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Ability to manage complex success plans for our largest customers • Proven problem-solving and organizational skills • Coachable and collaborative attitude • Ability to travel up to 25%

Benefits

• Remote-first culture • Market leader in compensation and equity awards • Competitive vacation and flexible working arrangements • Comprehensive and inclusive health benefits • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Offices with stocked kitchens when you need to fuel innovation and collaboration