CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Senior Technical Account Manager
3 days ago
CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Description
• Provide proactive technical support to Premium Support customers • Serve as primary technical contact and augment customer support teams • Onboard new customers to the CrowdStrike platforms • Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices • Serve as customer advocate with internal CrowdStrike stakeholders • Engage with customers at all levels of their organization • Research customers’ technical issues in a timely manner • Escalate customer issues to management • Maintain control of the overall resolution for any escalated case • Leverage internal technical expertise to provide effective solutions • Create knowledge base content • Participate in technical communications within the team • Identify renewal risk and collaborate with internal teams to remediate • Support the sales teams in identifying account expansion opportunities • Drive support cases to ensure timely issue resolution
Requirements
• Bachelor’s Degree or equivalent experience • Native or Bilingual in one of the following Italian/German • Experience working with Windows Server Operating Systems • Knowledge of enterprise web technologies, security and cutting-edge infrastructures • Excellent customer service skills and ability to quickly establish technical credibility with customers • Excellent communication skills, written and verbal • Proven problem-solving skills • Collaborative attitude • Ability to travel up to 25%
Benefits
• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe
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