CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Senior VoIP Engineer
November 29
CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Description
• CrowdStrike is looking for a Senior VoIP Engineer for the IT Network Engineering team. • Participate in expanding and supporting enterprise VoIP using proven design and implementation skills. • Responsible for presentations to team management and IT senior leadership. • Identify opportunities for improving services and provide advanced support.
Requirements
• 10+ years of experience with general VoIP and contact center engineering and support • Demonstrated knowledge of VoIP architecture, voicemail, and contact center platforms • Understanding of voice services and technology (call routing, call flow, networks, etc.) a plus • Demonstrated experience with VoIP platforms (e.g., RingCentral, Webex Calling/Contact Center, Amazon Connect/Salesforce, Zoom Phone) • Demonstrated knowledge in all aspects of VoIP troubleshooting and support • Experience with debugging and troubleshooting SIP, RTP, RTCP, SRTP • Outstanding customer service skills in a global enterprise environment • Demonstrated knowledge of VoIP platform and service procurement, provisioning, and communications regulations in a global environment • Experience with documentation and presentation tools such as Google Suite, Microsoft Office, Visio, Mirro, and Wiki • Experience with project management tools such as Jira and Microsoft Project • Demonstrated ability to work collaboratively with members of multiple teams across multiple global regions • Must speak fluent English and communicate clearly in written English • Must possess a valid driver’s license and own a working vehicle with current registration and insurance • Must be capable of lifting 50lbs • Must be willing to travel globally in support of team projects and other activities • Bachelor’s degree or equivalent in information systems, computer engineering, computer science, or closely related field
Benefits
• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe
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