CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
ServiceNow Administrator
2 days ago
CrowdStrike
Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response
Description
• Administering capabilities to configure the ServiceNow platform to align with IT best practice • Platform upgrades and code migration via update sets • Configuring and administering the ServiceNow platform user interface, screen elements, work flows, mobile interfaces, plugins and branding • Managing and administering lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB • Managing and administering ServiceNow users, groups, and all the various roles • Assisting the Service Management Office Team in developing, building, testing, deploying and updating items within the Service Catalogue and corresponding items in the Self-Service Portal • Configuring and maintaining application security across all modules and interfaces • Assisting with monitoring and approving platform health • Administering ServiceNow applications, including updating security and workflow configurations, importing data, creating custom scripts, and building reports • Creating alerts and notifications using e-mail and other messaging capabilities within the platform • Ensuring the best performance from the system • Troubleshooting, resolving and /or escalating system Incidents when they arise • Performing daily operational management and administration activities as needed • Producing reports and dashboards based on defined measures, metrics and key performance indicators • Recommending any improvements regarding the platform, processes or reporting • Ensuring policies are reflected in the way the platform is administered • Provide on-call support for ServiceNow • Other duties as assigned
Requirements
• Bachelor’s degree in the field of computer science, information systems, other related degree, or experience equivalent • 1 year of ServiceNow platform experience including development and administration • Familiar with HTML, JavaScript, CSS etc. • Knowledge of ServiceNow platform integrations with external systems • Knowledge of Agile framework and experience in measuring level of effort with enhancements, defects, and stories • Experience with Core, Knowledge Management, Change Management, Incident, Problem, Hardware and Software Asset Management modules • Experience building automation workflows • Experience building business rules, client scripts, and notifications • Knowledge of implementing LDAP, SSO, user/group/role • Knowledge of CMDB concepts • Experience with Debugging and Troubleshooting • Demonstrable knowledge of the ITSM framework (ITIL) • Excellent communication and interpersonal skills • Productive attitude with the focus on progressing the business forward • Drive efficiency, adoption and platform manageability • Certified System Administrator (SNOW) qualification • Bonus Points • Understanding of ServiceNow table extension model • Integration experience (SOAP, REST, and JSON as well as JDBC and file imports) • Experience implementing systems using the Agile/Scrum methodology • Certified Implementation Specialist certification in one of the OOTB ServiceNow modules (ITSM, ITBM, ITOM, etc.) • ServiceNow Service Portal micro-certifications • ITIL Certification - minimum Foundation V3
Benefits
• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe
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