Services Operations Analyst

October 24

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CrowdStrike

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Next-Generation Endpoint Protection • Endpoint Detection and Response • Next Generation Anti-Virus • Managed Threat Hunting • Incident Response

5001 - 10000

Description

• As a CrowdStrike Services Operations Analyst, you will provide critical support to the Professional Services team. • You will develop proposals, statements of work, and other business development documentation, as well as help to mature the daily operations of our growing Professional Services business. • Manage requests from Sales and Service delivery teams to develop Statements of Work and win new client business. • Support Services Delivery teams in project setup and/or wrap-up activities to aid in accurate resource planning, revenue forecasting & recognition, invoicing activities and engagement analytics. • Develop proposals and respond to client requests for proposals (RFPs), by researching and writing standard and customized proposals. • Work cross functionally with internal CrowdStrike Legal and Finance teams to maintain templates, repositories, and archives of Statements of Work (SOW) and other key sales documents. • May support process improvement efforts and system automation efforts within CrowdStrike’s Services business. • May support operational metrics tracking including but not limited to bookings, revenue, utilization, average deal size, average bill rates, cross-sell, repeat customer business, customer satisfaction/Net Promoter score, etc.

Requirements

• 2+ years experience in an operations or business analysis role • Bachelor’s preferably in Finance, Accounting, Business Management or related field • Must work effectively at a distance • Strong organizational skills with the ability to handle multiple tasks at once • Demonstrated project management experience • English language skills - exceptional written and verbal communication (bonus) • Proficient with Microsoft Excel (bonus) • Strong working knowledge of a professional services firm preferred (bonus) • Adept at communicating timelines and expectations to large teams (bonus) • Experience with any of the following systems/programs is a plus: Jira/Confluence/FinancialForce/Salesforce/RFPIO (or another proposal tool) (bonus)

Benefits

• Remote-first culture • Market leader in compensation and equity awards with option to participate in ESPP in eligible countries • Competitive vacation and flexible working arrangements • Physical and mental wellness programs • Paid parental leave, including adoption • A variety of professional development and mentorship opportunities • Access to CrowdStrike University, LinkedIn Learning and Jhanna Offices with stocked kitchens when you need to fuel innovation and collaboration • Birthday time-off in your local country • Work with people who are passionate in our mission and Great Place to Work certified across the globe