Senior HyperCare Consultant - Intune
December 14
Description
• Provide first-level contact and problem resolution for all users with hardware, software, and application problems related to Microsoft Intune. • Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases. • Provide accurate and timely logging of problems and resolution for problems in the problem management database. • Escalate unresolved problems to the appropriate teams or personnel. • Provide feedback on processes and make recommendations for improvements. • Stay updated with system information, changes, and updates. • Manage and monitor devices connected to the organization’s network using Microsoft Intune. • Provide technical support to users facing issues with devices or applications managed by Intune. • Conduct regular audits and generate reports on device usage, performance, and security.
Requirements
• Proven experience in a helpdesk or customer support role. • Strong knowledge of MDM, MAM (Microsoft Intune). • Excellent problem-solving skills and ability to handle technical issues. • Strong communication skills and ability to work in a team environment. • Relevant Microsoft certifications are a plus.
Apply NowSimilar Jobs
November 29
Join Turnkey as a SailPoint Senior Consultant, delivering IAM solutions for global clients.
November 29
Join AHEAD as a Senior UC/Voice/Collaboration Engineer focused on collaboration solutions for digital business transformation.
November 28
As an MS Dynamics 365 Consultant, deliver and support manufacturing solutions and optimizations.
November 25
Execute software project implementations related to Oracle CPQ Cloud at Argano. Must possess technical skills and experience in development activities.
November 13
Argano seeks a Senior Technical Consultant to design advanced data solutions.