CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services
5001 - 10000 employees
Founded 1982
Scrum Master
February 11
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services
5001 - 10000 employees
Founded 1982
📋 Description
• You will be responsible for working with several squads to deliver fantastic product outcomes. • Removing blockers to progress and driving agile ceremonies. • Helping us continuously improve as a team. • Lead and facilitate key activities for seamless end-to-end delivery of software (product) releases, from inception to production launch. • Collaborate closely with product management and engineering teams to deliver within defined scope, objectives, and timelines, ensuring alignment with business priorities. • Review and maintain project plans, including tracking progress, identifying potential risks, and implementing mitigation strategies. • Keep stakeholders informed with regular updates on sprint progress, potential risks, and any delays to delivery timelines. • Identify and address risks proactively, escalating issues when necessary and implementing strategies to minimise impact on delivery timelines and outcomes. • Coach teams on Agile principles, empowering them to self-organize and continuously enhance their ways of working for improved velocity and quality.
🎯 Requirements
• Experienced working with Agile teams as an Iteration Manager or Scrum Master, fully embracing and championing Agile Scrum values. • Exceptional risk management and mitigations skills, ensuring smooth and successful product delivery. • Ability to energize, guide and cultivate a positive teamwork-driven environment. • Fantastic communication and facilitation skills, with a knack for fostering clear and positive connections across teams and stakeholders at all levels.
🏖️ Benefits
• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. • Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities. • Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.
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