CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services
5001 - 10000 employees
Founded 1982
Technical Writer
March 5
CSG
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
Business Support Solutions • Revenue Management • Customer Experience • Digital Transformation • Managed Services
5001 - 10000 employees
Founded 1982
📋 Description
• Work closely with software engineering teams to produce engaging, concise, accurate, and useful documentation. • Produce step-by-step procedures for integrating with our platform. • Guide users to perform tasks within our complex software. • Translate API functionality into easy-to-follow instructions. • Provide guides to new and existing features along with release notes.
🎯 Requirements
• A curious mind: Someone who wants to know how things work and is not afraid to get hands-on with our products, and to ask questions and pursue clarity when something doesn’t make sense. • A sense of ownership: A committed individual who takes full responsibility for their documentation, making informed decisions to drive it to success. • Team spirit: An empathetic person with the ability to establish rapport with our development and solutions teams across multiple locations. • Discipline and urgency: A focused multitasker who ensures every project is delivered with purpose and urgency. • A passion for great documentation: A motivated individual who understands the role that good documentation plays in helping internal teams and end users achieve their goals.
🏖️ Benefits
• Work from anywhere: CSG’s Flexibility First policy allows employees to work from wherever they feel most productive. • Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together at a resort in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities. • Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of their choice.
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