Director, Technical Support

October 1

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Perseus Group, Constellation Software

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10,000+

Description

• Managing Tier One and Tier Two agents on the Technical Support Team worldwide • Building and managing communication channels between teams • Creating new support strategies and improving existing ones • Responsible for the success of the global support team

Requirements

• Strong understanding of the product • High level leadership skills • Great communicator • Sense of calmness • Flexibility • Action-oriented • Customer focused • Organized • Forward thinking • Technically savvy • Multi-tasking • Calmness • Listening