Network Analyst - Voice

3 days ago

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Centorrino Technologies

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IT Support • Managed Services • IT Outsourcing • IT Projects • Data Networking

201 - 500

Description

• Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies! • At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. • We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023. • Our remarkable eNPS score of 74 is a testament to our unwavering commitment to cultivating an extraordinary culture. • But we're not stopping there. We're on a mission to redefine the customer experience, eliminating everyday friction for our valued clients. • Join us in building a truly exceptional company, dedicated to continuous improvement. • We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Network Analyst - Voice to join our team within Australia. • The Network Analyst - Voice is responsible for managing, troubleshooting, and optimizing the voice systems across our clients, with a particular focus on 3CX and Microsoft Teams environments. • This role also ensures seamless collaboration between end-users and other technical departments to minimize disruptions and maximize system availability.

Requirements

• Monitor and manage voice-related incidents and service requests related to 3CX and Microsoft Teams using ticketing systems. • Diagnose, troubleshoot, and resolve voice and telephony issues promptly to minimize downtime. • Escalate complex incidents to senior engineers or external vendors as necessary. • Maintain incident logs and provide detailed documentation of resolution steps. • Configure and manage call routing, voicemail, IVR, call groups, and queues in 3CX and Microsoft Teams. • Ensure compliance with best practices for network voice configurations, ensuring secure and efficient communications. • Monitor network performance for voice traffic and identify any issues with call quality or performance bottlenecks. • Collaborate with the Network and other teams to ensure proper integration of voice systems within the overall infrastructure. • Provide technical support to end-users regarding voice services, including troubleshooting and setup for 3CX and Teams-based voice systems. • Experience working with voice systems, with a strong focus on 3CX and Microsoft Teams. • Experience troubleshooting and supporting voice networks and associated protocols (e.g., SIP, VoIP, QoS). • Proficient in 3CX system configuration and administration. • Experience with Microsoft Teams calling features, Direct Routing, and Teams Phone administration. • Strong understanding of networking protocols such as TCP/IP, SIP, RTP, and QoS for voice services. • Familiarity with VoIP gateways, session border controllers (SBCs), and other telephony systems. • Experience with monitoring tools for voice traffic and diagnosing call quality issues. • Knowledge of Azure Active Directory and Microsoft 365 administration (beneficial). • Proficient in resolving complex issues with strong troubleshooting and analytical skills, effective communication, and a collaborative approach. • Please note that all team members must have a valid state-based Working with Children Check (WWCC), Police check, and be authorised to work in Australia.

Benefits

• Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! • We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching. • We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships. • We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends. • We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work. • We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself. • We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.