Service Desk Administrator - Audio Visual

December 20

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Centorrino Technologies

WebsiteLinkedInAll Job Openings

IT Support • Managed Services • IT Outsourcing • IT Projects • Data Networking

201 - 500 employees

🔒 Cybersecurity

☁️ SaaS

📚 Education

Description

• Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! • At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. • We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024. • We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator to join our team! • As a Service Desk Administrator at Centorrino Technologies (CT), you will play a pivotal role in delivering exceptional technical support to our clients with a focus in this role on Audio Visual (AV) technology.

Requirements

• Act as the primary point of contact for AV-related service desk tickets, ensuring timely and effective resolution. • Provide troubleshooting and support for AV hardware and software, digital signage,, interactive displays, video conferencing systems, microphones, and speakers. • Monitor and maintain the health and performance of AV equipment across client environments. • Perform regular updates, testing, and configuration of AV systems to ensure optimal performance. • Provide training and guidance to end-users on the effective use of AV technologies, including video conferencing platforms (e.g., Microsoft Teams, Zoom). • Maintain a high standard of customer service when interacting with clients, ensuring a positive and professional experience. • Strong knowledge of AV systems, including projectors, video conferencing platforms (e.g., Teams, Zoom). • Experience in supporting and maintaining vendor specific solutions such as Biamp, Crestron, Logitech, Poly, Samsung, Shure, Yealink amongst others. • Proven ability to troubleshoot and resolve AV hardware and software issues efficiently with end users over the phone. • Commitment to delivering exceptional customer service and maintaining strong client relationships. • Previous experience in an AV support or IT service desk role.

Benefits

• Hybrid working (for majority of our roles) with team anchor days to support collaboration. • Extensive training and development opportunities that enable continual growth as part of your career planning. • Extensive discounts and benefits to maximise your money. • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.