Cubic Telecom
Cubic Telecom is a company that provides global connectivity solutions primarily for the automotive, agriculture, and transportation industries. It specializes in enabling software-defined connected vehicles (SDCVs) by leveraging global mobile connectivity to help original equipment manufacturers (OEMs) maximize commercial opportunities in the era of connected vehicles. Cubic Telecom connects millions of vehicles across 190 countries and partners with over 90 mobile network operators (MNOs) to offer integrated solutions. The company focuses on offering advanced software solutions, data-backed insights, and connectivity management to empower businesses in transforming their digital strategies and operational capabilities.
Software Defined Networks • IOT • Software-as-a-Service • Platform-as-a-Service • Automotive connectivity
Software Support Engineer
March 30, 2024
Cubic Telecom
Cubic Telecom is a company that provides global connectivity solutions primarily for the automotive, agriculture, and transportation industries. It specializes in enabling software-defined connected vehicles (SDCVs) by leveraging global mobile connectivity to help original equipment manufacturers (OEMs) maximize commercial opportunities in the era of connected vehicles. Cubic Telecom connects millions of vehicles across 190 countries and partners with over 90 mobile network operators (MNOs) to offer integrated solutions. The company focuses on offering advanced software solutions, data-backed insights, and connectivity management to empower businesses in transforming their digital strategies and operational capabilities.
Software Defined Networks • IOT • Software-as-a-Service • Platform-as-a-Service • Automotive connectivity
📋 Description
• Investigate and troubleshoot issues on Cubic’s software platform. • Collaborate with software developers and App Support Engineers to identify, evaluate, and resolve application and system issues. • Take ownership of customer issues escalated by the App Support team and see problems through to resolution. • Support consistent uptime of the platform by reacting to alarms, monitoring performance and escalating issues to service owners as required. • Document customer interactions and resolutions accurately and thoroughly • Contribute to the development and maintenance of support documentation, knowledge base articles, and best practices. • Perform root cause assessment and debug all issues and incidents assigned to Level 3. • Participate in product testing and quality assurance activities. • Stay up to date with product knowledge and latest industry trends • Collaborate with cross-functional teams to improve overall product and customer experience. • Assist Support Engineering Manager with development, documentation and rollout of new operational processes and enhancement and enforcement of existing operational processes. • Ensure any Production discovered issues result in improvements to the relevant Monitoring and Testing strategies and activities of Cubic teams. • Assist in PI planning and team refinements to ensure potential issues are discovered prior to production releases. • Represent Support concerns where needed in technical planning.
🎯 Requirements
• Bachelor’s degree in computer science, Software Engineering, or related field • Strong technical troubleshooting and problem-solving skills • Experience providing software support or customer service. • Excellent written and verbal communication and technical writing skills • Attention to detail and strong organizational skills. • Proven track record of working independently and with small and large teams. • Ability to work unsupervised and take responsibility for the completion of tasks. • Adaptable and flexible in approach to work • Experience with SQL and relational databases • Knowledge of and experience with programming concepts • Experience with cloud infrastructure (Azure) • Experience in telecommunications or IoT industry. • Understanding of networking principles and protocols • Familiarity with Agile/Scrum methodologies
🏖️ Benefits
• 25 days annual leave + 2 company days • Health Insurance • Pension Contribution • Income Protection • ESOP • Tax saver scheme • Bike to work scheme • Sports and social activities • Great annual office outings (Summer BBQ, Christmas party, charity runs) • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done) • Learning and Development Opportunities
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