Software Support Engineer

March 30

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Cubic Telecom

WebsiteLinkedInAll Job Openings

Software Defined Networks • IOT • Software-as-a-Service • Platform-as-a-Service • Automotive connectivity

201 - 500

Description

• Investigate and troubleshoot issues on Cubic’s software platform. • Collaborate with software developers and App Support Engineers to identify, evaluate, and resolve application and system issues. • Take ownership of customer issues escalated by the App Support team and see problems through to resolution. • Support consistent uptime of the platform by reacting to alarms, monitoring performance and escalating issues to service owners as required. • Document customer interactions and resolutions accurately and thoroughly • Contribute to the development and maintenance of support documentation, knowledge base articles, and best practices. • Perform root cause assessment and debug all issues and incidents assigned to Level 3. • Participate in product testing and quality assurance activities. • Stay up to date with product knowledge and latest industry trends • Collaborate with cross-functional teams to improve overall product and customer experience. • Assist Support Engineering Manager with development, documentation and rollout of new operational processes and enhancement and enforcement of existing operational processes. • Ensure any Production discovered issues result in improvements to the relevant Monitoring and Testing strategies and activities of Cubic teams. • Assist in PI planning and team refinements to ensure potential issues are discovered prior to production releases. • Represent Support concerns where needed in technical planning.

Requirements

• Bachelor’s degree in computer science, Software Engineering, or related field • Strong technical troubleshooting and problem-solving skills • Experience providing software support or customer service. • Excellent written and verbal communication and technical writing skills • Attention to detail and strong organizational skills. • Proven track record of working independently and with small and large teams. • Ability to work unsupervised and take responsibility for the completion of tasks. • Adaptable and flexible in approach to work • Experience with SQL and relational databases • Knowledge of and experience with programming concepts • Experience with cloud infrastructure (Azure) • Experience in telecommunications or IoT industry. • Understanding of networking principles and protocols • Familiarity with Agile/Scrum methodologies

Benefits

• 25 days annual leave + 2 company days • Health Insurance • Pension Contribution • Income Protection • ESOP • Tax saver scheme • Bike to work scheme • Sports and social activities • Great annual office outings (Summer BBQ, Christmas party, charity runs) • Bits & Bobs days (Half day every quarter to get your Bits & Bobs done) • Learning and Development Opportunities