Customer Support Representative II

2 days ago

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Curate

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Curate is an event management software designed specifically for caterers, florists, and event professionals. It simplifies the event planning process by automating proposal generation, streamlining recipes, and creating shopping lists, allowing users to focus on delivering excellent client experiences. With tools to increase efficiency and profitability, Curate helps businesses manage the complexities of event management with ease, ensuring they can book more clients and enhance their operational workflows.

Software • Website Development • Event Management • Application Development

11 - 50 employees

Founded 2018

🤝 B2B

☁️ SaaS

📋 Description

• As a Senior Customer Support Representative, you will work with the customers and be their dedicated resource; utilizing the software on their behalf and supporting them to ensure they’re getting the most value from our software and services. • You will do this by understanding the customer’s perspective, framing situations in a positive light, and constantly looking to optimize the experience Curate delivers through knowledge of the software. • This role is about helping the customer accomplish their end goal. • Identify additional tools and features that will benefit the customer and add to their existing subscription. • Monitor and track premium customers to predict and prevent churn. • Proactively identify customers that require product training; perform customer training sessions as needed. • Provide personalized assistance to specific customers within our software. • Leading services for our top clients. • Provide input and feedback on sales training, automation, account load management, strategy implementation plans, and designs for new features and products. • Communicate customer feedback, technical issues and feature requests to the product team. • Optimize chat, fostering a self-help mode before chat is needed. • Identify opportunities to automate processes and lead the implementation of those automations. • Create and nurture positive ongoing relationships. • Dually represent the company and its customers with empathy and professionalism. • Multitask and prioritize as necessary to meet customer needs. • Other tasks as assigned in support of the team.

🎯 Requirements

• 3+ years of customer support experience • Stellar customer service skills – and an overwhelming desire to help make our customers’ lives easier • Excellent communication skills, both written and verbal • Strong organizational and time management skills • Ability to multitask and manage multiple projects simultaneously • Self-motivated with a positive, team-player attitude • High aptitude for learning new software quickly and effectively • Ability to identify trends • Comfortable with leadership • Intuitively able to see beyond the surface and identify and solve underlying needs • Positive and friendly attitude, someone delighted to give good customer service • Technical expertise and highly adept in quickly acquiring knowledge of new software products/tools

🏖️ Benefits

• Company-subsidized health benefits, including medical, dental, and vision • Unlimited PTO (with a bonus for actually taking time off!) • A budget for setting up a home office • 401k • Stock options • And more!